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What's ITIL? A Question Every IT Professional Should Ask

Fri, 04/29/2005 - 5:26am — eferrarini
Established in 1989 by the United Kingdom's former Central Computer and Telecommunications Agency (CCTA) to improve its IT organization, ITIL consists of an inter-related set of basic practices for lowering the cost while improving the quality of IT services delivered to users. To achieve these goals, the IT department must work collaboratively with users to create new business opportunities for the organization.
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