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FAQs

1. How do I get my userid and password?
2. What is my member status?
3. How do I cancel or change my membership?
4. I have not received an invoice for my membership, how can I get one?
5. I paid my membership dues and have not received a membership dues confirmation notice. How do I get one so I can submit it to my employer?
6. I would like to become a NASPA member. What type of memberships do you offer and how much are membership dues?
7. Do you accept Credit Cards for a payment method?
8. I am a student; do you offer any discounts for students?
9. How do I find a NASPA chapter near me?
10. How do I start a NASPA Chapter in my area?
11. What is NASPA’s Federal FEIN number?

1. How do I get my userid and password?
Contact:
CustomerCare Center
E-mail address: customercare@naspa.com
Or phone: 414-908-4945, ext.450, during normal office hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.

2. What is my member status?
You can go to “Profile Update ” and login, if you haven’t already. You can find your member type, your original member start date, your current term start date, and your current term end date.

3. How do I cancel or change my membership?
You can contact:
Carrie Banacin
E-mail Address: naspa_memberships@naspa.com
Or by phone: 414-908-4945, ext.116, during normal office hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.

4. I have not received a membership dues notice (invoice) for my membership, how can I get one?
You should receive a membership dues notice (e-invoice) 60 days before your membership ends, as long as you have a valid e-mail address in the NASPA database. You will continue to receive an e-invoice every 30 days until 60 days after your expiration.

If you have not receive a receipt, this could mean your e-mail address is not on file or it needs to be updated in the database. Go to: “Profile Update ” you will be prompted to login.

If you continue to have difficulties, contact:
CustomerCare Center
E-mail Address: customercare@naspa.com or by phone: 414-908-4945, ext.450, during normal office hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.

5. I paid my membership dues and have not received a membership dues confirmation notice (receipt). How do I get a membership dues confirmation notice (receipt) so I can submit it to my employer?
You should have received a payment confirmation (receipt) when you renewed your membership. You also will be receiving a receipt 30 days after your renewal or membership application is processed along with a new membership card.

6. I would like to become a NASPA member. What type of memberships do you offer and how much are membership dues?
Go to: “Enrollment Info”, once you have opened the enrollment page you can click on the
“Membership Types” link to find out the different types of membership we offer. To find out the costs of the different types of memberships click on either one of the two forms, “Individual Membership Enrollment Form” or “Group Membership Form”.

7. Do you accept Credit Cards for a payment method?
We accept VISA, MasterCard, Discover, and American Express.

8. I am a student; do you offer any discounts for students?
We do offer a Student membership, which costs $20.00, for a USA yearly membership and $26.00 for an International yearly membership, with unlimited access to the NASPA website.
Your first twelve months are FREE. Join Now!

9. How do I find a NASPA chapter near me?
Go to: “Chapter & Affiliations”

10. How do I start a NASPA Chapter in my area?
Go to: “NASPA Startup Kit”

Or for more Information about starting a NaSPA Affiliation or Chapter in your area, contact the Chapter Coordinator at (414) 908-4945, Ext. 131, during normal office hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.
Or e-mail naspachapters@naspa.com

11. What is NASPA’s Federal EIN number?
NASPA’s FEIN number is: 39-1666399

If you need the W-9 form, please contact Carrie Banacin, at naspa_membership@naspa.com or by phone: 414-908-4924, ext.116, during normal office hours, 8:00 am to 4:30 pm. CST, Monday thru Thursday, and Friday, 8:00 am to 3:00 pm CST.