Home

What's ITIL? A Question Every IT Professional Should Ask

Fri, 04/29/2005 - 5:26am — eferrarini
352
voted
Established in 1989 by the United Kingdom's former Central Computer and Telecommunications Agency (CCTA) to improve its IT organization, ITIL consists of an inter-related set of basic practices for lowering the cost while improving the quality of IT services delivered to users. To achieve these goals, the IT department must work collaboratively with users to create new business opportunities for the organization.
Download the article PDF.

Comments

Post new comment

The content of this field is kept private and will not be shown publicly.
  • Lines and paragraphs break automatically.
  • You can use context links in the text to create context-related links to pages or sites that provide additional information about a word or phrase.
  • Allowed HTML tags: <br> </p> <p> <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <object> <embed> <script>

  • You can use <object>, <embed> and <script> tags from the following sites to add media to your posts:

  • Each email address will be obfuscated in a human readble fashion or (if JavaScript is enabled) replaced with a spamproof clickable link.
  • You may link to images on this site using a special syntax
  • You may quote other posts using [quote] tags.
  • Web page addresses and e-mail addresses turn into links automatically.
  • You may link to webpages through the weblinks registry

More information about formatting options

Syndicate content